Office Policies
At EyeTech Eye Center, we are dedicated to providing comprehensive and efficient eye care services. From handling emergencies and scheduling appointments to ensuring the safety of adolescent patients, we strive to create a seamless and comfortable experience for everyone. Our team works diligently to help you maximize your insurance benefits while maintaining transparency throughout the process. Let us assist you in receiving the quality eye care you deserve.
Emergencies
If you have a eye emergency you can contact us directly at (678) 572-6688 during our normal office hours, or contact us at (770) 235-8768 after hours. If you can not reach us please either call 9-1-1.
If your emergency is severe, you may be referred to the nearest emergency room. If your emergency can be treated in our office, you will be seen by the first available doctor.
Appointments
Your scheduled appointment time has been reserved specifically for you. We request 48-hours notice if you need to cancel your appointment. We are aware that unforeseen events sometimes require missing an appointment, and appreciate your cooperation. After missing three appointments without notifying us 48 hours in advance, patients will be seen on a walk-in basis only. To schedule an appointment, click here.
Adolescent Appointments
Eye Tech Eye Center values your children’s safety, and requires that any patient 17 years of age or younger be accompanied by an adult at all times during their visit to our office. The accompanying adult will need to provide their name, phone number, address, relationship to the patient and photo identification, and will need to remain with the minor through the entire appointment.
Insurance
Our office is committed to helping you maximize your insurance benefits. Because insurance policies vary, we can only estimate your coverage in good faith but cannot guarantee coverage due to the complexities of insurance contracts. Your estimated patient portion must be paid at the time of service. As a service to our patients, we will bill insurance companies for services and allow them time to render payment. After 90 days, you are responsible for the entire balance, paid-in-full. If you have any questions, our courteous staff is always available to answer them. We accept the insurance plans listed here